Quick Video Clip Training and Tutorial
The BlueNote Lights communication system is a grid of alert timers that is shared by all users. In the software this is called the Light Panel. The video below shows a Light Panel that is programmed with twelve alert timers. Your office will program all of the alerts in a way that helps your particular practice manage team members, patients, and tasks, so your system may not have the same words or arrangement as you see in this example.
Turning Lights On and Off - Office Wide Alerts
These timers are called Lights, because when an alert timer is active, its state changes from Off (dark) to On (color). When an alert is required, click or press on that alert's Light timer to turn it On.
Everyone in the office that is viewing the Light Panel at their computer can see when an alert is active. The Light may also flash when an alert is active.
Multiple Lights can be active at once. Lights may change colors, depending upon how long it has been active. When a Light is first turned on, it starts out green, then will change colors the longer it has been active. The image below shows three active Lights.
The context of a Light indicates the action needed or the status of an event. Anyone in the office can turn a Light On or Off. Turning a light Off indicates that the action or status has changed or is now complete. Click or press on the Light to bring up its Action Window, then select "Turn Off Light."
Adding information to a Light
Some Lights may be programmed in a way that allows additional information to be selected before turning the light on. For instance, the name of a Light may represent a location in the office. If this Light has programmed to make it easy for a user to add information, it will display a colon at the end of the Light name. Clicking on this type of Light opens its Action Window. From here you may type a note and then turn the light On, or you may choose a pre-defined note that helps give full meaning to the Light alert. These pre-defined notes are what we call BlueNotes. For example, the two Lights in the video clip below are being used to summon a specific person to precise locations in the office. To turn on this type of Light, click or press the Light, then choose the appropriate BlueNote within the Action Window.
Turning off a Light from a Popup
You don't always have to interact with the Light Panel. Lights may also be turned off from any Popup that appears on your computer. Click on each Popup to bring up its corresponding Action Window, then choose "Turn Off Light."
The Focused button allows you to view only the active Lights in the order that they were turned on. For a fast focus view, click on the time and date.
Opting out of Popup and Sound Notifications
If you have not yet made changes to your settings, your computer will display popups and play sounds for every Light on your Light Panel whenever a Light is turned on by anyone, anywhere in the office.
Excessive popups and tones can be disruptive, especially if the notifications do not apply to the users at your computer. You have complete control of disabling them within your Alert Manager. To control which popups and tones you see and hear at your computer, choose Menu > Notifications > Open Alert Manager. Then toggle each Popup and Tone button beside each of the Lights from which you'd like to unsubscribe. Green is On, while Red is Off. You will continue to see the Lights on the Light Panel, but popups and sounds associated with each of these Lights will no longer interrupt your computer. Once a Light has been toggled to red, all tones and/or popups are immediately disabled for this Light, regardless of any variables added within the Light.
Lights allow users to see and hear notifications from anywhere. When turning Lights off and on, users never have to keep track of where any recipient is in the office, because the recipient can be present at any computer and view their active Light notifications. This is critical for clinicians who are moving around constantly.
Sending messages to a specific computer
If you would like to send a message only to a specific computer, choose the Conversations button, then select the computer's User name from the left-hand side of the Conversations window. Begin typing your message and then press Send.
Replying to a conversation
When receiving a Conversation, you may click on a Conversation popup to reply. You may also respond from the Conversation Inbox or from Messages (previously read and previously sent Conversations). Choose the Conversation, type your message, then click Respond.
Notice in the Windows taskbar that the BlueNote icon flashes green when the Conversation is received. This is an indication that there are one or more Conversations in the user's Conversation Inbox.
Sending messages to more than one computer
You may also choose more than one computer from your Conversations User list. Begin a new Conversation by selecting multiple users before typing your message.
Changing Local Settings
It is important that each computer is labeled with the appropriate Conversation name so that it can be easily identified within the Conversation User list. To change a Conversation name, choose Menu, then Preferences. Click the "Change" button and change the User Name that you see there. Be sure to Save your change.
You are able to change many other settings that only affect your computer. Choose Menu to view all of the Actions you can perform, or choose Preferences to make permanent settings changes.
How to get help
Each user has a support ticket system built into their BlueNote client. Have a question? Need technical assistance? Choose Menu, then Help. Tab over to Support, then fill out the form under the green Contact Us button.